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UX Outside the product : Relevant, Reliable, Reachable

A system / product (software, website, …) must be

  • Relevant : Your problem can be solved by this system. It fits into the big picture, it answers a need
  • Reliable: You can trust the system to help you and deliver on your expectations, provide accurate information
  • Reachable: You can easily reach and the system and / or the functionalities you need in it

By assessing your current systems against these criteria you can judge how well a system is accepted by users.

This is what I call UX outside the product. You can have all the magic UI tricks in the world inside your product, if it’s not relevant, reliable or reachable: it’s going nowhere.

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